Policies & Customer Support.
We are committed to protecting your privacy, handling complaints fairly and efficiently, and providing appropriate support when needed.
Privacy.
We are committed to protecting the privacy and confidentiality of all information entrusted to us. In accordance with the Privacy Act 1988 (Cth), we implement appropriate measures to ensure that any personal or sensitive information collected is handled, used, and disclosed solely for the purposes for which it is provided, or as otherwise required or permitted by law.
Complaints.
We are committed to managing complaints promptly, fairly, and transparently in accordance with applicable regulatory standards and industry best practice. All complaints are handled through a formal internal complaints process, with escalation to relevant insurers or external dispute resolution bodies, including AFCA, where required.
If you wish to make a complaint about us, our products & services, or involving any party whom we represent, please send details to:
The Complaints Officer, The Lane Reinsurance Pty Ltd via our contact details here:
complaints@thelanere.com